For security purposes, TechWorks has a timeout after 30 minutes if there has been no user activity on any window that may be open. Since T&E went live, there have been increased complaints and issues raised regarding the timeout and the impact of users losing their information and having to rekey.
T&E was initially launched as a separate TechWorks window. The main TechWorks window would register 30 minutes of inactivity even if a user was actively entering information in the separate T&E window. We are changing Travel and Expense so that it does not open in a separate window, but in the main TechWorks window. Every time a user navigates from one field to another entering data, the counter will be reset and the 30 minutes will start over. We believe that this will improve the user experience related to the timeout issue for T&E.
Please click here for more information.